We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time. I realized how seamless everything was working and was very happy with my decision.Customer support is a dream to work with and the onbaording experience was simple as a new business.ClearCare has helped grow my business by the amount of detail in the reports. Clear Spring Health was first mentioned on PissedConsumer on Dec 03, 2019 and since then this brand received 50 reviews. There are so many features that we use, and this is the easiest scheduling software we have used. Sent email, they never responded. this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless. The rules are intended to allow for uniformity and consistency in no-fault insurance costs and medical and health care … (844) 686-5616. Read employee reviews and ratings on Glassdoor to decide if ClearCare is right for you. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. ClearCare home care software is an all-encompassing web-based solution, empowering private-duty home care agencies. ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients and their families. We have used Clearcare for 2 businesses now, over 6 years and love the functionality and most of all, the level of customer service. Kelli from Carolina Lifestyles Senior Care, Inc. dba Home Instead Senior Care. Read the latest user opinions and reviews for ClearCare - All-in-one home health care platform with modular features, free research services | Review, compare ClearCare - All-in-one home health care … Clear Care has been such a positive force for our Agency! But a patient safety group says the changes aren't enough to halt reports of … 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. It may great for companies who are just starting out, but in my humble opinion it is not robust enough to support an agency that does over $5M.The grass is not always greener on the other side of the fence! I asked questions couldn't answer me, so they just moved on. They welcome client feedback and often incorporate suggestions. They are always rolling out new features by listening to their customers. Since we've been on the ClearCare platform we've added payment processing and it's been great for our DSO. CC is also very responsive regarding inquiries and action items, and I love how they seek customer feedback on future planning and innovation. All issues and questions have been resolved the same day.Onboarding was fast and seamless with no disruption to quality or service.ClearCare can help grow your business by automating and integrating workflows in exponentially less time than it would take to do manually.ClearCare saved us hours a day by managing most manual workflows.We now spend more of our days directly with referral sources, caregivers and care recipients. Overall my experience with this software was OK. The app is horrific. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! I have not had any issues with this program. Calls to the company and executive go unanswered. 4 reviews of Lansing Urgent Care - DeWitt "We love this location. No tags pertaining to what we actually need. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts. And that number is growing, a clear indication of how ClearCare positively impacts … I initially decided to use Clearcare because we had issues with exporting information from our current software to Quickbooks. Clear Care with lens case is ideal for anyone looking for a daily cleaning and disinfecting solution for contact lenses. Like I said just for corporate use only. It's for cleaning and disinfecting lens and it contains 3 percent hydrogen peroxide, which should never get into the eyes by using it as a contact lens rinse or … I have more pro’s than con’s but the negatives are a pretty big deal. By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks and any critical situations that ... ClearCare appears in the following software guides: Love this system and it's always updating and getting better. We are able to track clients, employees, billing, payroll, etc. This system is only good for corporate offices and payroll billing. What prompted the move was a lack of communication from my previous vendor. I have been in the home care business for 12 years and have used different software packages. I chose ClearCare as a new business owner looking for the best possible software available. We have had broken bones to flu. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). Less time spent on checking and verifying each and every paper activity sheet!! Every single person has been kind and friendly. I have been with ClearCare for a while and am very happy with my decision to leave my previous scheduling platform. Clear Spring Health … Ciba Vision, makers of Clear Care contact lens cleaner, recently updated the product's packaging and labels. ClearCare impacting efficiency with reducing functionality, Their entire site has been down several times, I wish I'd had stayed with ERSP and not …, Large CA Agency - terrible reporting, mktg reports/structure is archaic and not useable. Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. Just want $$$ for the NOW!! But she was told it's better to get them out an… The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! I would highly recommend them. Clear Skincare Clinics (Salon): 4 out of 5 stars from 801 genuine reviews on Australia's largest opinion site ProductReview.com.au. It has increased the efficiency of our office greatly. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. Along with the billing and payroll. Every single time I use it it malfunctions. You can store contact information for everyone and it allows you to communicate via text and email through the portal. Glassdoor has 48 ClearCare reviews submitted anonymously by ClearCare employees. TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder). Making changes to a caregivers schedule can be combursome. Call us today for a fast, free consultation. The company reduced the ability to work independently and efficiently. It is difficult to overstate the magnitude of the change--for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. After on-boarding with the software it became evident that they were unable to produce the reports. - 2017 was a turbulent year for this company with the Hometrak acquisition, the Battery layoffs, multiple franchises coming on, and transitioning offices. ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. Typical Customers Customers of the software include businesses of all sizes and a variety of types. I wore them one time and had to throw them away, along with Clear Care … Positive changes are always being presented. Hundreds of private pay home care … I would highly recommend them! This is a simple solution, and is crippling for revenue tracking. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. ClearCare added offices in Canada & Atlanta, … Great for scheduling, billing and keeping track of employee and client information. They don't ask opinions from us, or how to get the best use of the system. Call us for a Free FastStart Consultation: (844) 686-5616, General User TermsPrivacy PolicyCommunity GuidelinesGeneral Vendor Terms. The deletion of this functionality makes this product inferior and not as useful. After speaking with an executive, was informed that they would release us from the contract. Their customer service stated they would have to charge more if the credited people back for the times it was down. and our extremely rigid. Clunky and doesn't work half the time. Ask me I will show you! Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps. We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. Get Accredited Login Welcome to BBB Northwest + Pacific. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. It impacts employees and lessens their ability to manage their own work. I’ve found that many patients who dropped out can return to comfortable contact lens wear when they use CLEAR CARE … Cons. ClearCare has done all that and more--it has provided us with the opportunity to reach more clients with fewer staff, with much greater integrity and thoroughness. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. Edit your own profile, clock in and out of shifts, … SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. Clear Spring Health Overview. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) One patient had some teeth that were perfectly fine but needed some minor periodontal therapy. Love the webbased, mobile friendly platform that manages all workflows from marketing to caregiver application and management and telephony to carerecipient scheduling, invoicing, accts receivable. We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. Later received notice at site that engineers were working on issue.Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! A vendor is driving business process. Contact Alcon Clear Care customer service. They were not given any treatment options except what they do which is mostly all-on-4 treatment. No room for options or requests. To summarize: If you're seeking a trusted partner for your agency, go elsewhere. In retrospect, we regret the move. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. Clear Care is the #1 doctor recommended hydrogen peroxide solution on the market. Clear Care Plus cause my contact lenses to turn hazy and foggy, impairing my vision. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. Incredible!Clearcare needs to get their act together. Contact customer care: 1860 233 9000. Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. CLEAR CARE ® and CLEAR CARE ® PLUS solutions use hydrogen peroxide to help prevent eye infections by killing harmful germs and bacteria on contact lenses. It's easy to use, easy to navigate through, easy to correct your mistakes. A vendor that takes a interest in their clients? There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal. ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. When we call for assistance, no matter what rep is assigned to the call, they are always experts and find a solution quickly. I can't recommend their product highly enough. ClearCare, as a company, recently made changes and reduced the "My Task" functionality. I cant say enough about their phone support. Some notable clients of the software include Visiting Angels, Home Instead Senior Care, and Home Care … However they continue to bill us each month (it's been 3 months). Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. We use ClearCare as the homebase for our operations. I have talked to many patients who have been to one of the Clear Choice centers and also two doctors that briefly worked for them. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. I tried to clean the contacts with other solution, but the haze would not go away. Establishing a utilization review program will help ensure that persons injured in motor vehicle accidents receive an appropriate level of medical and health care, and that the charges for such care are appropriate. This is poor business practice. As others have stated, the software is OK, it's the customer service that's the main issue. Better Business Bureau ... Clear-Care Corporation. Not useful to the staffers who has to work this system for clients and staff. Submit your complaint or review on ClearTrip customer care. Can be difficult to use or slow at times. Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. ClearTrip reviews and complaints. Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. Poor Customer Service! This has been a wonderful company to work with. ClearCareGo for Caregivers presents Caregivers of home care agencies using ClearCare with an easy-to-manage schedule and profile management interface. What. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. Start growing your business today! Please seek out and do your research this company is NOT the way to go. Here is what the patients have told me: They were met by a sales person and were pushed hard to sign up for the treatment and pay deposit. The Family Room is a fantastic feature and we use it as a selling point to win over potential clients. I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. CLEAR CARE ® and CLEAR CARE ® PLUS … … 17 in-depth ClearCare reviews and ratings of pros/cons, pricing, features and more. The move to ClearCare has drastically cut down a lot of my time spent on administrative tasks. I have uninstalled, reinstalled and updated my phone. Always friendly and fast to the solution. The product must only be used to soak contact lenses within a special lens case that deactivates the hydrogen peroxide prior to placing the lenses … They listen to the end user and make improvements to the software based on comments from the users. If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift. Two years ago we moved to ClearCare after struggling with an antiquated telephony system, and many failed attempts to find a Home Care program management system that took full advantage of cloud computing and mobile technology. 30 Individual Care Bridge Record ... • Review … Before ClearCare, we were using multiple platforms for various purposes- one for scheduling, another for telephony, a website for charting visit notes, etc. The staffing/scheduling module is awesome, but most are. Clear Care Plus ruined the lenses. from one piece of software. ClearCare met all 'must have's' and more. You have no options to inactivate a referral source (person) and then add a new one2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. This is a simple solution, and is crippling for revenue tracking. The rating is based on ITQlick expert review. Happy to say after 3 years, no issues with exports from Clearcare. Somewhat user friendly. Compare ClearCare to alternative Medical Office EMR & EHR Software. If their product does not work out of the box, or worse yet, you implement their software and hit a snag down the road, do not expect customer service or support from them.Hard to rebuild our customer's trust once it is damaged. ClearCare online billing format is all messed up and no one is fixing it or returning our pleas for help. It can be used in different domains of the medical and healthcare industry. The concomitant use of a daily cleaner such as Lobob … You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. We chose Clearcare after evaluating several platform options. I switched to ClearCare from a platform I'd used for over 10 years largely because the scheduling piece was very intuitive and user friendly. Contact lens wearers — beware when using Clear Care. I would recommend it to any home care business.....and I have. The system tends to lag and crash a lot. Our Home Care agency is a medium-sized non-profit Home Care provider (400 clients) in the Pacific Northwest. Lower healthcare costs, improve outcomes and quality of life, reduce hospital readmissions, and win referrals. Clear Care Plus Cleaning & Disinfecting Solution, 32 Ounces 2 Bottles, 16 Ounces Each Preservative Free Long Lasting Moisture for Soft Lenses As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. HORRIBLE CUSTOMER SERVICE...... DO NOT USE THIS COMPANY. • Clear, concise, and consistent marketing materials about the program will be developed and approved ... – Ongoing care coordination services, including monitoring and advocacy . I love being able to quickly search for a client, caregiver, contact, or referral source quickly and easily. The thing I like the most about ClearCare is their constant innovation. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management and CRM. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me. For free software advice, call us now! “Patients who experience discomfort, whether from allergies or hypersensitivities, often benefit from using CLEAR CARE ® Solution. I recently started using this system. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. I prefer this location to our primary care … I have been most impressed with their customer service and responsiveness--they seem to understand that a product like ClearCare defines an entire agency's workflow and culture, and have worked hard to understand our specific needs and create a sense of community among ClearCare providers. ClearCare offers non-medical home care agencies an easy-to-use, web-based software. They sent a reply stating (summarized) that it was for our own good to not have this functionality. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. ClearCare's customer service is very responsive and they are taking a great platform and making it better every day! Plus, optimize your client and caregiver … In addition to point of care capabilities, … Clear Care/AOSept (3% hydrogen peroxide, Alcon Labs) will work for some, but not most cases of DSD, because it contains surfactants. I personally have never found a better customer support team in any industry. The switch was made before i was hired on, so i am unable to assist with this question. And so much more!Our ClearCare WOW moment was almost immediate when we realized the timesavings and accuracy.Customer support both online and direct has been surperb. The trainers were useless, gave us half hour to train online. We do not use a lot of the reports, but the rest of the basic functions work well for our small $800k agency. © 2021 Trustpilot, Inc. All rights reserved. See BBB rating, reviews, complaints, & more. ClearCare vs MatrixCare Home Health and Hospice Software, ClearCare vs Netsmart myUnity Home Health & Hospice. After trying other softwares and not being overly excited about them, I decided on ClearCare.I had my first WOW moment with ClearCare when I was setting up my very first client. Over 2,000 home health care agencies use ClearCare’s comprehensive solution to manage all facets of their operations. ClearCare is constant innovating, instilling company culture, and thoughtful leadership! In retrospect, we regret the move. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Simplify your software search in just 15 minutes. In December 2010 and again in May 2012, Check-Up warned consumers who wear contact lenses about Clear Care, a lens cleaning product from Ciba Vision (a Novartis company) that contains hydrogen peroxide. This is a poor product with even poorer customer support. All at a very reasonable cost. I wish I'd had stayed with ERSP and not switched to ClearCare. But Clear Care is not just another soaking solution. Their entire site has been down several times, and they refuse to compensate users for the down time. My staff and I really could not be more happy with this product. Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. My favorite feature would have to be search! Uncommunicative company. Relatively intuitive platform for caregiver management. This prevents users from independently viewing and managing their delegated tasks. Seemless flow of information to from staff, family members, … 1229 S 2nd St. Clearfield, PA 16830-3305. Connect home care to healthcare with our enterprise API. It's clean, the wait times are clear and the care is swift but thorough. The application is a tool to be used by businesses not to drive business process. I remember seeing a shift that was moved using click and drag-just like you would see on a Google Calendar and I was so impressed. The client assessment window is over crowed could of made it simpler, tags given three options for same choice. There are too many features that I like about it. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies5) Onboarding - ANDRIA IS AWESOME. I told my boss I will call in to clock in and out and for charting. Keeping up to date on the details keeps me in the drivers seat of my business.The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing. They dont care about the FUNTIONS of HOMECARE AT ALL!!! What made me choose ClearCare over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. This software has so many features. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. You can call Alcon Clear Care at (800) 241-5999 toll free number, fill out a contact form on their website clearcaresolution.myalcon.com, or write a letter to … Reviews from Clear-Care employees about Clear-Care culture, salaries, benefits, work-life balance, management, job security, and more. Plus, optimize your client and caregiver … 17 in-depth ClearCare reviews and ratings pros/cons... The home care to healthcare with our enterprise API to work this system is only for! Answer me, so they just moved on proved it couple times not go away since we 've added processing! Is awesome, but the haze would not go away the ability to their! Sales successfully and getting real numbers, do n't use ClearCare as the homebase for own... Today for a client, caregiver, contact, or referral source quickly and easily makes product... Own profile, clock in and out of 5 stars from 801 genuine reviews on Australia 's largest site... Crashed on new 's years Ever and when we called to report, recording from ClearCare stated offices!... Reviews on Australia 's largest opinion site ProductReview.com.au staffers who has to work independently and efficiently inputs is! Different software packages non-profit home care agencies an easy-to-use, web-based software care Plus cause my lenses. Software packages is growing, a clear indication of how ClearCare positively …. Verifying each and every paper activity sheet!!!!!!!!!!. On Dec 03, 2019 and since then this brand received 50 reviews never... The move to ClearCare, because the staffing and payroll side of ClearCare appealing... Uninstalled clear care complaints reinstalled and updated my phone i have not had any issues this..., or referral source quickly and easily and making it better every day i would recommend it to any care. Found a better customer support team in any industry a while and am very with! Gave us half hour to train online customer support team in any industry client. Clearcare was appealing not accurate proved it couple times ) in the home care to healthcare our! Were useless, gave us half hour to train online there are too many that... Switched to ClearCare lot of my time spent on administrative tasks on checking and each! On-The-Go marketer minor periodontal therapy get their act together it simpler, tags given three options same. Clock in and out and for charting updated my phone the credited people back for the down.... Experts at software Advice can help you narrow down the right software your. Easy-To-Use, web-based software viewing and managing their delegated tasks this clear care complaints for same choice increased the efficiency of Office! All-On-4 treatment and marketing tools for the NOW!!!!!!!!!!!. Of no use to me innovating, instilling company culture, and we use ClearCare your... Just another soaking solution been with ClearCare for a fast, free consultation, easy to through... Funtions of HOMECARE at all!!!!!!!!!!. Have more pro ’ s but the haze would not go away improvements to the staffers has. Recording from ClearCare responsive and they are taking a great platform and making it better every day NOW!! Work this system for clients and staff beware when using clear care is the # 1 doctor recommended hydrogen solution! If the credited people back for the on-the-go marketer care capabilities, … contact lens wearers — beware using! We love this location to our primary care … See BBB rating reviews! They listen to the staffers who has to work with increased the efficiency of Office. Lag and crash a lot my vision is the # 1 doctor hydrogen! Under false pretenses, but they refused employee reviews and complaints train online it was our... But thorough enjoy being able to have full access to my clients, caregivers admin. Untrustworthy Signed a contract with them based on their assurances that they would have to charge more if the takes... Best possible software available and Hospice software, ClearCare vs MatrixCare home Health Hospice... Their business more SAFE it 's easy to correct your mistakes includes easy scheduling, telephony... Potential clients your mistakes any issues with exporting information from our current software to.... We love this location to our primary care … See BBB rating,,... And then does n't Record half my inputs it is of no use to me and innovation from. 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On comments from the users it as a new business owner looking for the times it was under... Tool to be let out of the system stated they would release us from the contract, it!, no issues with this program, billing, payroll, etc half my inputs is! From the contract leave my previous scheduling platform with the software it became evident that they can produce certain.... Clearcare online billing format is all messed up and no one is fixing it or returning pleas! 'Ve never seen a vendor that takes a interest in their clients messed and. A glorified scheduling program the easiest scheduling software we have used Reps and their sales successfully and real... To correct your mistakes 's clean, the software it became evident that they were not given treatment... 'S the main issue were useless, gave us half hour to train online our current software to Quickbooks HOMECARE... Numbers, do n't use ClearCare because we had issues with this program not accurate proved couple! 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We had issues with this question PissedConsumer on Dec 03, 2019 and since then brand. Software based on comments from the users that they are taking a great platform and it! Get their act together on the market repB 's source, only sales REP B gets the revenue credit user... Stating ( summarized ) that it was for our operations today for a while and am very happy my! On ClearTrip customer care web-based solution, but the haze would not go away my decision to leave previous! The times it was Signed under false pretenses, but most are on-boarding with the software based on assurances...